# Account Information ### **How do I purchase or upgrade?** First login (or sign up), then look for the upgrade button in the upper right corner. ### **How do I add my profile picture?** After you sign up, and are logged in, click the My Profile link in the upper right corner. The first tab is the 'Picture and Public Profile'. Select your profile picture, then click Submit. Only .gif, .jpg and .png type images are allowed to be uploaded. ### **How do I make a public profile?** After you sign up, and are logged in, click the My Profile link in the upper right corner. The first tab is the 'Picture and Public Profile'. Look for the Public Profile drop down box, and change it to Public, then hit submit. A Profile URL will be generated. ### **Is the site free or do I have to pay?** The blog, printable brew sheets, calculators, and forum access are free. We offer a subscription model for our cloud based recipe and brew solution. A free unlimited duration trial membership is available. Give it a try and see how much time it saves in planning and building your brews. When you are ready to upgrade, see our [pricing page](https://www.brewersfriend.com/pricing). ### **What is your refund policy?** If you are dissatisfied with your purchase, let us know within two weeks of your purchase and we will issue a full refund. No refunds are offered in the event your account is banned for abuse, violation of our terms, or other inappropriate use. ### **What happens if my membership expires?** All your data is safe, you can still get in and view everything, add brew logs, you just can't add new recipes or brew sessions if you are above the trial limit. ### **Can I download my data?** A future release will include functionality for exporting your data. Our systems are fully backed up, so you don't have to worry there, but we do understand the concern and will provide a way for you to do this. BeerXML export support is currently available to individually export your recipes. ### **Can I connect to my existing account using Google Sign In?** Yes, you can use your Google account to either create a new Brewer's Friend account or connect to an existing Brewer's Friend account.**NOTE: If you are connecting to an existing Brewer's Friend account, you will need to first make sure that your Brewer's Friend account is set to use the same email address as that of your Google account. If they do not match, you will be creating a new account on Brewer's Friend.**\ If you have any problems connecting your Google account to an existing Brewer's Friend account, please contact us using via our [contact form](https://www.brewersfriend.com/feedback-welcome/) or by searching other user's input via our [technical support forum](https://www.brewersfriend.com/forum/#brewers-friend-technical-support.4). ### **Can I connect to my existing account using Sign in with Apple?** Yes, you can use your Apple account to either create a new Brewer's Friend account or connect to an existing Brewer's Friend account.**NOTE: If you are connecting to an existing Brewer's Friend account, you will need to first make sure that your Brewer's Friend account is set to use the same email address as that of your Apple account. Also, when connecting your Apple account to your Brewer's Friend account for the first time you will be asked whether or not to share your email address with Brewer's Friend. You must choose "Yes" in order to connect to the prior account.**\ If you have any problems connecting your Apple account to an existing Brewer's Friend account, please contact us using via our [contact form](https://www.brewersfriend.com/feedback-welcome/) or by searching other user's input via our [technical support forum](https://www.brewersfriend.com/forum/#brewers-friend-technical-support.4). --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.brewersfriend.com/faq/account-information.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.